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Abstract

This research aims to diagnose and evaluate the efficiency of nursing performance in accordance with the World Health Organization (WHO) standards by applying these benchmarks to the nursing staff at the Medical City Complex. To achieve this, an international evaluation checklist was developed, and a sample of nursing personnel was assessed based on 10 core WHO standards subdivided into 45 specific indicators. In addition to the checklist, the researcher utilized field observations and personal interviews as primary data collection tools. Statistical analysis was conducted using the arithmetic mean, standard deviation, percentages, and hypothetical mean, alongside the Pearson correlation coefficient, the Spearman-Brown prophecy formula, and Cronbach's Alpha for internal consistency. The results revealed a significant absence of formal nursing performance standards within the investigated organization. Furthermore, the study identified a lack of administrative expertise among the majority of the nursing staff, particularly in areas such as decision-making, team-building, problem-solving, and the ability to translate the organization’s strategic vision into practice.

DOI

10.33095/jeas.v22i89.614

Subject Area

Managerial

First Page

126

Last Page

145

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