Abstract
This study sought to determine the impact of spreading the culture of quality in improving the quality of tourism service in some hotels in Erbil governorate. The theme of excellence in providing service and attention to it has become the concern of most organizations in general and tourism service organizations in particular. Tourists try to establish the mental status of customers about their tourism organizations had to pay attention to the quality of service provided to the customer and work to develop them to the advanced stages of satisfaction and happiness of customers and this will certainly positively affect the improvement of service in the tourism sector, Of the research variables were examined statistically by distributing the questionnaire to the employees of these hotels and their customers, and then analyzing the data and reaching conclusions and proposals that serve this segment of organizations.
DOI
10.33095/jeas.v25i110.1608
Subject Area
Managerial
First Page
190
Last Page
208
Recommended Citation
Alafandi, A. T., & Ali, B. M. (2019). The Culture of Quality and its Impact on Improving the Quality of Tourism Services: A Survey of the Opinions of a Sample of Employees and Customers of Some Hotels in Erbil Governorate. Journal of Economics and Administrative Sciences, 25(110), 190-208. https://doi.org/10.33095/jeas.v25i110.1608
