The Effect of Organizational Citizenship Behavior on Public Service Motivation: An Analytical Research in the Companies Registration Department at the Ministry of Trade

Samar Kamil Al-Bayati, Department of Public Administration, College of Economics and Administration, University of Baghdad, Baghdad, Iraq
Ali Hassoun Al-Taie, Department of Public Administration, College of Economics and Administration, University of Baghdad, Baghdad Iraq

Abstract

This study aims to test the influence of organizational citizenship behaviour (OCB) as an independent variable on public service motivation (PSM) as a dependent variable within the Companies Registration Department, a subsidiary of the Ministry of Trade. Data collection encompassed responses from 140 participants, spanning departmental managers, section heads, unit leaders, and staff members, obtained through a comprehensive questionnaire. The ensuing data analysis employed a descriptive-analytical approach, incorporating various statistical methodologies, such as mean computation, standard deviation, simple linear regression, and others, facilitated by statistical software packages such as (SPSS). Contrary to initial expectations, the research results negate the hypotheses and indicate a statistically significant relationship between these variables, as organizational citizenship behaviour positively affects public service motivation.

DOI

10.33095/v4vyqp41

Subject Area

Managerial

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Recommended Citation

Al-Bayati, S. K., & Al-Taie, A. H. (2024). The Effect of Organizational Citizenship Behavior on Public Service Motivation: An Analytical Research in the Companies Registration Department at the Ministry of Trade. Journal of Economics and Administrative Sciences, 30(142), 15-33. https://doi.org/10.33095/v4vyqp41

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